We are fully aware of the educational, training and work pressures of doctors and medical students, and understand the various time constraints and pressures of the profession. We acknowledge that every delegate registers for an educational or training course/event in good faith and with every intention of attending it. However, we also appreciate that one may not be able to attend the course/event due to mitigating circumstances including changes in work schedule, rota, change in exam date, illness, personal reasons or refusal of entry visa to the UK. We will endeavour to refund the fees paid based on a tiered refund structure if the request is received with sufficient notice in writing (by email). We strongly suggest that the delegate informs us as soon as possible (email: email@example.com) if he/she is unable to attend the course/event once it becomes apparent that attendance is not possible. We will endeavour to help as much as possible. Kindly note that, aside from refunds, the delegate has the option of transferring his/her place to a colleague or friend, or a future course. All details and charges are noted in this document.